This Privacy Policy explains how Max Reach ("Max Reach," "we," "us") collects, uses and protects information when you visit maxreach.io and its subdomains, use our products (including Spark, Engine and the Max Reach automation platform), or communicate with us by phone, email or text message.
Information we collect
- Information you give us: name, email address, mobile phone number, business details and anything you send through our forms, booking calendar, chat or support channels.
- Account and billing information: login details and subscription records. Payments are processed by our payment providers; we do not store full card numbers.
- Content you create: ideas, business plans and other material you enter into our products.
- Usage information: device, browser, pages visited and similar data collected through cookies and analytics tools.
How we use information
- To provide, operate and improve our products and services
- To respond to your questions and support requests
- To schedule and confirm appointments
- To send transactional messages about your account, purchases and appointments
- To send marketing messages where you have agreed to receive them
- To protect our services, prevent fraud and meet legal obligations
SMS / text messaging
If you provide your mobile number and agree to receive text messages, we use your number to send the messages you consented to, such as replies to your inquiries, appointment reminders, account notifications and, where you opted in, occasional offers. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out at any time or HELP for help. See our SMS Terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with, sold to, or rented to any third party. The information-sharing categories below exclude text messaging originator opt-in data and consent.
How we share information
We do not sell your personal information. We share it only:
- With service providers who help us run our business (for example hosting, payment processing, email and SMS delivery, scheduling and customer support), under obligations to protect it and use it only to provide services to us
- When required by law, or to protect the rights, property or safety of Max Reach, our users or others
- In connection with a merger, acquisition or sale of assets, subject to this policy
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences and understand how our site is used. You can control cookies through your browser settings.
Data retention and security
We keep information for as long as needed to provide our services and meet legal obligations, and use reasonable administrative, technical and physical safeguards to protect it. No method of transmission or storage is completely secure.
Your choices and rights
- Unsubscribe from marketing emails using the link in any email
- Opt out of text messages by replying STOP
- Request access to, correction of, or deletion of your personal information by contacting us
Depending on where you live, you may have additional rights under local law, and we will honor them.
Children
Our services are not directed to children under 18, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows the latest version.
Contact us
Questions about privacy? Email support@maxreach.io or use our contact page.